
QA and Support Engineer
February 2025 - Present
Provided frontline technical support for 20+ IoT hardware devices, Conducted provisioning and testing for customer IoT solutions
Provided frontline technical support for 20+ IoT hardware devices, Conducted provisioning and testing for customer IoT solutions
Designed and implemented a full-stack player-user linking system enabling secure connections across 2500+ user accounts
Analyzed EV charger repair, maintenance, and downtime data to model breakdown probabilities and automate maintenance workflows, improving operational efficiency